FAQ

Orders will be shipped within 5-7 business days. You can track your order status by logging into your account.

There are so many incredible benefits! L'Evate You will elevate you in many ways:

• Increased Energy
• Improved Digestive Health
• Heart Health
• Immune Response
• Brain Function
• Increased Stamina
• Mitochondrial Health

Each person's body reacts differently, and results can vary. Nevertheless, to truly experience the health-enhancing properties of L'Evate You, we encourage consistent use for at least 28 days. This period allows your body the time it needs to fully integrate and respond to the benefits. Stay the course - your well-being is worth the wait!

Yes! L'Evate You is available in select stores, exclusively at Walmart.

All three flavors of Vitality Daily Greens powders are available in single-serving sticks and Vitality Boost Gummies are available in three different varieties to assist with digestion, immune health, and metabolism.

This breakthrough ingredient promotes lean muscle growth, improved athletic performance, and all-day energy. This science-backed blend boosts your body’s mitochondrial production to help repair cellular damage and optimize performance.

There is a $7.95 shipping charge for all orders. Shipping will be free with all orders over $149.

At this time, L’Evate You ships within the United States and Canada. We are working on expanding globally. Check back with us periodically for updates.

Shipping to Canada is $10.95 USD for all orders.

To our Canadian customers, you may experience transit delays of 1-2 weeks due to customs processing. Please note that customs duty and taxes are not covered in the flat rate shipping and are the responsibility of the customer.

Yes, orders can be shipped to P.O. Boxes and APO addresses. Please allow +4 additional days for these addresses.

You can track your order from the link in your shipping confirmation email or by logging into your account. You can login into your account by clicking the Account icon in the upper right hand corner of levateyou.com

Orders are shipped within 3-7 business days from the date the order was placed. Once shipped, you will receive an email confirmation with the tracking details.

Our goal is to ensure our customers have the best experience with our products and service. You may exchange or return your item within 30 days of placing your order for store credit or a refund. Please note there is a fee for all return shipping labels.

To start a return, go to levateyou.loopreturns.com to begin the return process. You will also receive an email confirmation with the return status.

Refunds and store credits are issued within 10 business days after your return has been received and processed. You will receive an email confirmation once your order has been refunded or credited.

You can manage your subscription by clicking here. Simply enter the email address you used when you placed your order and you will receive a verification code to access your subscription portal.

Gift cards can only be applied to new checkout orders, they cannot be applied to recurring orders.

When you begin a subscription during a sale, you get to enjoy the best of both worlds! You benefit from the sale price initially, and then, once the sale concludes, your subscription seamlessly transitions to our standing offer of 10% off the regular price. This is part of our commitment to continuously deliver exceptional value and appreciation to our dedicated subscribers.

Yes! You can login to your customer portal and click on 'Manage Subscriptions.'

Go to the Subscriptions tab, click on the product you'd like to adjust and scroll down until you see the 'Swap Product' button. Go ahead and choose the product you want to switch.

You can create an account on our website by visiting levateyou.com/pages/rewards

Creating an account on our website during checkout will also enroll you in our loyalty program. Check your email for a confirmation message.

Visit levateyou.com/pages/rewards and login to see your points balance.

If you're already logged in during checkout, you'll also see your points balance when choosing a payment method.

There are multiple ways you can earn points and some don't even require a purchase. Please visit levateyou.com/pages/rewards to see all of our earning rules.

If you're logged into your account during checkout, when you get to choosing your payment method, you'll see your available redemptions.

You can also visit levateyou.com/pages/rewards to see all the ways you can redeem your points.

Points expire one year after the date they were earned. For example, points earned from a purchase on 8/01/2023 will expire if unused on 8/01/2024.

Yes! If you have an active subscription and would like to apply loyalty points to it, visit levateyou.com/pages/rewards.

1. Click, the 'Redeem Now' button.
2. If you have enough points to make a redemption, you'll be able to click on a specific redemption. When you do, it will generate a discount code.
3. Copy your discount code
4. Go to levateyou.com/account and click on 'Subscriptions.'
5. Click into your existing subscription and select, 'Apply Discount.'
6. Enter your code and you're done!

If you're having trouble with your coupon code, please reach out to us using our web chat using the icon located at the bottom right of any page of our website.

Please note that some discount codes may not work during sitewide sales and/or other promotional events.

If you have points associated with multiple customer accounts (emails) that need to be merged, please reach out to us using our web chat icon located at the bottom right of any page on our site.

When you refer a friend you'll be giving them 15% off of their order and will receive $25 in LVU Rewards points to use towards your next order.

Visit levateyou.com/pages/refer to start a referral.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Shop Pay Installments is only available to customers with a United States billing address and a United States mobile phone number. Customers with international billing addresses or phone numbers can't use Shop Pay Installments.

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

No, there are no late fees if you miss a scheduled payment.

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.